As far as software goes, I’ve been thinking about how IT choose tools to use in their environment – whether backup, security, application delivery or email.
After checking which software ticks the boxes, there should be another major factor in the decision: How long will it take before we can use this? In other words, what is our time to benefit? The time to benefit can have a very significant impact on the ultimate ROI of a solution, even if specific figures are difficult to measure.
If one option requires that you send each administrator that will be looking after it on a week long training course; whereas the other option can be installed and in use in under an hour, clearly the easier to use software is better in this regard.
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