james kahn’s scratchpad

Via Parkie:

Techlog have screenshots of the new System Center Service Manager (codename “Service Desk”). The public beta is due out in a couple of weeks.

It looks like it has self-service and approval functionality that you could previously only get with a highly customised installation of Zero Touch Provisioning - I’m looking forward to getting my hands on this one. Third-party helpdesk vendors should watch out.